How we represent customers
Waterwatch Scotland represents the interests and views of customers in a number of ways:
- Through its second tier complaints handling, Waterwatch Scotland will take forward individual customer grievances.
- Waterwatch Scotland can also identify trends in complaints and help to prevent them in the future. We can report on any matter that we understand is affecting customers and we can act in their best interests.
- Waterwatch Scotland can make statutory recommendations to Scottish Ministers, the Scottish Government, Scottish Water and industry regulators on behalf of customers: Scottish Environment Protection Agency, Drinking Water Quality Regulator and Water Industry Commission for Scotland.
Waterwatch Scotland also uses its Regional Panels to highlight geographical issues and its National Committees to address issues and influence policies that affect customers.
