In its response to Waterwise’ Stakeholder Consultation, Waterwatch Scotland states that it would be keen to see clearer differences between water efficiency policy in Scotland to that in England & Wales. Factors including legal systems, weather patterns and topography, to name but a few that differ to that in England & Wales, and will therefore change drivers within any water efficiency policy.
Waterwatch Scotland would also support the development of a Scottish Water Efficiency Forum that would comprise of key stakeholders within both the water and energy industries.
The full consultation response can be viewed by clicking on Waterwatch Scotland’s response to Waterwise Stakeholder Consultation.
Note to Editors:
Waterwatch Scotland (WWS) is the national complaints handling authority for all domestic and non-domestic water customers and customer representative body for the water industry in Scotland.
WWS is independent of Scottish Water, government and other water/sewerage service providers. Its role is to:
- Investigate Complaints
- Represent Customers’ Views & Interests
- Influence Policy
- Inform & Advise
WWS’ responsibility for second-tier complaints handling means that WWS can take forward individual customer grievances against Scottish Water or other providers.
WWS can also make statutory recommendations to Scottish Ministers, Scottish Water and other service providers, and industry regulators: Scottish Environment Protection Agency (SEPA), Drinking Water Quality Regulator (DWQR) and the Water Industry Commission for Scotland (WICS).
From time to time, WWS receives complaints which are of such importance or have a public-interest impact beyond the specific complaint itself, that WWS will issue a formal report on the complaint and greater issues raised.
In addition to the making of such formal reports and the findings and recommendations made, a key role of WWS is to continue to work to ensure that such recommendations are adopted in the interest of customers to mitigate and prevent future occurrences.
Issued on behalf of Waterwatch Scotland, Corporate Office, Forrester Lodge, Inglewood, Alloa, FK10 2HU