Waterwatch Scotland, co-convener of the Saving Water in Scotland Network, supports greater visibility into links between water and energy and the impact water has on CO2 production within Scotland. Scottish Water has reported usage of 153 litres per person per day, so further measures are required to create awareness of the impact of water use has on the environment.
Waterwatch Scotland has recently responded to a Scottish Government consultation on the Energy Efficiency Action Plan for Scotland. To view this response:
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Waterwatch Scotland’s response to the Energy Efficiency Action Plan for Scotland (pdf, 150Kb)
Notes to editors:
Waterwatch Scotland (WWS) is the national complaints handling authority for all domestic and non-domestic water customers and customer representative body for the water industry in Scotland.
WWS is independent of Scottish Water, government and other water/sewerage service providers. Its role is to:
- Investigate Complaints
- Represent Customers’ Views & Interests
- Influence Policy
- Inform & Advise
WWS’ responsibility for second-tier complaints handling means that WWS can take forward individual customer grievances against Scottish Water or other providers.
WWS can also make statutory recommendations to Scottish Ministers, Scottish Water and other service providers, and industry regulators: Scottish Environment Protection Agency (SEPA), Drinking Water Quality Regulator (DWQR) and the Water Industry Commission for Scotland (WICS).
From time to time, WWS receives complaints which are of such importance or have a public-interest impact beyond the specific complaint itself, that WWS will issue a formal report on the complaint and greater issues raised.
In addition to the making of such formal reports and the findings and recommendations made, a key role of WWS is to continue to work to ensure that such recommendations are adopted in the interest of customers to mitigate and prevent future occurrences.
Issued by Waterwatch Scotland, Corporate Office, Forrester Lodge, Inglewood, Alloa, FK10 2HU