In its response to the Water Industry Commission for Scotland’ consultation “Licence Fees for the Retail Market”, Waterwatch Scotland welcomed the introduction of measures that will encourage licensed providers (LPs) to become more active in the competitive market.
More robust measures to ensure that all LPs are complying with their licensing conditions was also welcomed, in particular, to explore whether LPs are in fact providing the default tariff service that they are required to provide under the terms and conditions of their contract.
To see the full response:
Download
Waterwatch Scotland’s response to “License Fees for the Retail Market” consultation (pdf, 159Kb)
Notes to editors:
Waterwatch Scotland (WWS) is the national complaints handling authority for all domestic and non-domestic water customers and customer representative body for the water industry in Scotland.
WWS is independent of Scottish Water, government and other water/sewerage service providers. Its role is to:
- Investigate Complaints
- Represent Customers’ Views & Interests
- Influence Policy
- Inform & Advise
WWS’ responsibility for second-tier complaints handling means that WWS can take forward individual customer grievances against Scottish Water or other providers.
WWS can also make statutory recommendations to Scottish Ministers, Scottish Water and other service providers, and industry regulators: Scottish Environment Protection Agency (SEPA), Drinking Water Quality Regulator (DWQR) and the Water Industry Commission for Scotland (WICS).
From time to time, WWS receives complaints which are of such importance or have a public-interest impact beyond the specific complaint itself, that WWS will issue a formal report on the complaint and greater issues raised.
In addition to the making of such formal reports and the findings and recommendations made, a key role of WWS is to continue to work to ensure that such recommendations are adopted in the interest of customers to mitigate and prevent future occurrences.
Issued by Waterwatch Scotland, Corporate Office, Forrester Lodge, Inglewood, Alloa, FK10 2HU