Scotland’s water watchdog back in Campbeltown
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Waterwatch Scotland is encouraging Campbeltown residents to attend its next public meeting on Friday 12th February at:
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Waterwatch Scotland (WWS), the national complaints handling authority for all domestic and non-domestic water customers and customer representative body for the water industry in Scotland, is returning to Campbeltown nine months after publishing its critical report into Scottish Water’s mismanagement of waste water treatment operations in the town.
Convener, Heather Brash, said: “In our report, we made a series of recommendations, including demanding that Scottish Water make a full and unequivocal apology for their failure to heed local customers’ complaints over the years. Scottish Water claims to have apologised, however, any apology has failed to address the entirety of the problem.
“Scottish Water maintains that it is taking steps to address sewage flooding incidents endured by Campbeltown residents, however, questions still remain. We expect the report and conduct of Scottish Water to come under intense scrutiny at the meeting. We would therefore welcome members of the public to come along and add their voices to what promises to be an interesting discussion.
“WWS is determined to help consign Campbeltown’s sewage flooding problems to the past. We will continue to work with all parties concerned until a just solution is achieved for the town,” said Ms. Brash.
Waterwatch Scotland has the authority and powers to help customers in a variety of ways and hopes that residents of Campbeltown and its surrounds will take full advantage of this service on 12th February by attending the meeting.
-ENDS-
Notes to Editors
To seek an interview with Waterwatch Scotland, please contact Andrew Ritchie on 0131 556 0050 (including out of hours)
Waterwatch Scotland (WWS) is the national complaints handling authority for all domestic and non-domestic water customers and customer representative body for the water industry in Scotland.
WWS is independent of Scottish Water, government and other water/sewerage service providers. Its role is to:
- Investigate Complaints
- Represent Customers’ Views & Interests
- Influence Policy
- Inform & Advise
WWS’ responsibility for second-tier complaints handling means that WWS can take forward individual customer grievances against Scottish Water or other providers.
WWS can also make statutory recommendations to Scottish Ministers, Scottish Water and other service providers, and industry regulators: Scottish Environment Protection Agency (SEPA), Drinking Water Quality Regulator (DWQR) and the Water Industry Commission for Scotland (WICS).
From time to time, WWS receives complaints which are of such importance or have a public-interest impact beyond the specific complaint itself, that WWS will issue a formal report on the complaint and greater issues raised.
In addition to the making of such formal reports and the findings and recommendations made, a key role of WWS is to continue to work to ensure that such recommendations are adopted in the interest of customers to mitigate and prevent future occurrences.
Issued on behalf of Waterwatch Scotland, Corporate Office, Forrester Lodge, Inglewood, Alloa, FK10 2HU