Complaint form

Use this form to request our assistance. It is important that you tell us why you are not satisfied with your water provider. We would also like to know what you would like us to do to remedy the situation. This will not prevent us from using our expertise to assess whether there may be further steps which may be taken.

For general enquiries please see the contact us page.

Your details

Title

First Name *

Surname *

Business / Organisation

Business Type

Supply Address *

Contact Address (if different)

Postcode *

Contact Telephone No.

Email Address

Supply Type Domestic Non-Domestic

Meter Fitted? * Yes No

Your account number

Your Supplier's Job Reference No.

Nature of Complaint *

Preferred Method of Contact

Other Information

Have you referred the complaint to your supplier in first instance? Yes No

Did your supplier provide information about Waterwatch Scotland? Yes No

Has your supplier offered any of the following types of compensation?

Guaranteed Service Standard or Minimum Service Standard Failure (£Amount)

Ex-Gratia Payment (£Amount)

Legal Liability Payment (£Amount)

Where did you hear about Waterwatch Scotland?

Waterwatch Scotland

News

Customer’s grievances “serially dismissed” over 20 year period by Scottish Water and predecessor organisations

Waterwatch Scotland welcomes in-depth review of public sector

Events

Public Meeting: Lerwick Hotel, Lerwick

Invited Stakeholder Meeting: Lerwick Hotel, Lerwick

Complaint Form

Your details

Other Information

Has your supplier offered any of the following types of compensation?