Governance
Statement of Principles for Responsible Purchasing and Sustainable Procurement
January 2010
Waterwatch Scotland is committed to responsible and sustainable procurement.
To view our policy, click on:-
Statement of Principles for responsible purchasing and sustainable procurement 18.12.09
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Waterwatch Scotland launches its annual report
Monday, December 7th, 2009
Waterwatch Scotland has enjoyed working closely with stakeholder partners over the last year to represent Scotland’s water customers. We continue to work with Scottish Water to solve domestic customers’ problems and ensure a better quality of service and, with the recent introduction of competition, we work ever more closely with licensed water providers to identify [...]
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Waterwatch Scotland publishes its Corporate Plan
Wednesday, November 18th, 2009
Please click on the following to read Waterwatch Scotlands’ Corporate Plan 2009-10.
Waterwatch Scotland Corporate Plan 2009-10 (3,200Kb)
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Waterwatch Scotland Annual Report 2007-08
Wednesday, February 18th, 2009
In Waterwatch Scotland’s second Annual Report, as well as the work of the National Committees and Regional Panels, it includes a comprehensive analysis of all of the contacts received from customers, mostly as a result of Waterwatch Scotland’s second-tier complaints handling role.
Waterwatch Scotland Corporate Plan 2008
January 2009
The Corporate Plan forms the basis of the Waterwatch Scotland organisational work plan for 2008-09.
Management Statement and Financial Memorandum
October 2008
The management statement sets out the broad framework within which WWS will operate while the financial memorandum sets out certain aspects of the financial framework in greater detail. The MS/FM does not convey any legal powers or responsibilities.
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Waterwatch Scotland responds to Complaints System Action Group Report
August 2008
Waterwatch Scotland welcomes the Crerar Review and its findings and was disappointed that it was not afforded the opportunity to contribute to the Fit for Purpose Complaints System Action Group report.
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Waterwatch Scotland Annual Report 2006-07
February 2008
The first Annual Report of Waterwatch Scotland. In addition to the work of our National Committees and Regional Panels, the report includes comprehensive analysis of all of the contacts received from customers.
Waterwatch Scotland Corporate Plan 2007
January 2008
The Corporate Plan forms the basis of the Waterwatch Scotland organisational work plan for 2007-08.
Memorandum of Understanding between Waterwatch Scotland and DWQR
May 2007
The Memorandum sets out an agreed framework for co-operation between the two organisations, which will guide relations between them and provide a set of workable ground rules.
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