Important Information

Waterwatch Scotland closed on 15 August 2011. The Public Services Reform (Scotland) Act 2010 transferred the complaints handling function of Waterwatch Scotland to the Scottish Public Services Ombudsman (SPSO) and the customer representation function of Waterwatch Scotland to Consumer Focus Scotland. Please note that Consumer Focus Scotland does not deal directly with customer complaints or resolve individual matters.

For unresolved complaints about water or sewage providers, you can contact SPSO at www.spso.org.uk/contact-us or call the advice team on Freephone 0800 377 7330.